FAQ

We specialize in non-standard, custom-engineered solutions. Every project is different – we design and build according to your specific drawings, site conditions, and application requirements. Whether you need a PLC cabinet with a specific I/O configuration, a custom-sized switchgear lineup, or an IIoT platform tailored to your farm operations, we work from your specs, not a catalog.

Standard lead time is 4-6 weeks from order confirmation and final drawing approval. For urgent projects, expedited delivery may be available upon request. We will confirm the timeline based on your specific requirements before order placement.

Absolutely.
Please send your drawings, specifications, or site requirements to our engineering team–we will review and provide a detailed quotation with technical proposal typically within 48 hours.

Selection depends on three key factors: your system’s voltage level, installation environment, and operational requirements (protection, monitoring, maintenance). For most industrial applications:
 Use low voltage switchgear (below 1kV) for factory panels, building systems, and commercial loads.
 Use medium voltage switchgear (1kV to 36kV) for distribution networks and substations.
 Use high voltage switchgear (above 36kV) for transmission or regional substationsk from your specs, not a catalog.

IP (Ingress Protection) ratings define the level of sealing effectiveness against intrusion from foreign bodies and moisture:
IP30-IP40: Indoor applications with minimal dust/moisture exposure
IP54: Dust-protected and splash-proof–suitable for most industrial environments
IP65: Dust-tight and water-jet proof–for outdoor or wash-down areas

A typical PLC control cabinet includes: CPU module (the processor), I/O modules (interface with sensors and actuators), power supply (converts AC to DC, typically 24V), communication modules (Ethernet, Modbus, Profibus), HMI interface (touch panel for operator control), and protection devices (circuit breakers, relays, surge protection).

PLC Cabinet DCS Cabinet
Best for Discrete control, machine automation Continuous process control (chemical, power, pharma)
Architecture Centralized, scalable Distributed, redundant
Typical I/O Hundreds of points Thousands of points
Key feature Fast logic scanning High reliability, advanced algorithms

Yes. We offer on-site installation supervision, commissioning, and training services at an additional cost. For overseas projects, we typically provide remote commissioning support to reduce travel costs, with on-site support available for larger projects.

We provide a standard 12-month warranty from the date of shipment (or from installation, depending on terms), covering manufacturing defects and material quality issues. Extended warranty options are available upon request.

Yes. We offer remote troubleshooting and diagnostics via video call, remote desktop, or our IIoT platform to minimize downtime and reduce on-site service costs.

Contact our support team via email, WhatsApp, or phone–we typically respond within 24 hours. For urgent issues, we provide escalated support channels.